Telesales / Call Centre Staff Training

A one hour workshop led session which helps to improve communication between call centre staff and their customers and deliver outstanding service and knowledge in the cask ale category

Frequently Asked Questions

Who should take this course?
This course should be attended by all call centre staff involved in selling cask ale and handling returns
What will I learn?
Upon completion of the course learners will have a clear understanding of:

• The importance of the cask ale category
• Cask Ale equipment and terminology
• The process of conditioning cask ale
• Common faults reported and simple diagnostics
• How to address quality issues with confidence and credibility
How long does it last?
1 hour
Where does the course take place?
At your call centre/office
How many people can attend?
A maximum of 20
What does it cost?
£275 + VAT per session
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